Email Support
Get help via email within 24 hours
sales@softication.com
Phone Support
Available for Pro and Enterprise plans
+91 7404664714
Live Chat
Chat with our support team
Available 9 AM - 6 PM IST
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Frequently Asked Questions
Find quick answers to common questions
How do I create my first AI chatbot?
After signing up, navigate to the Dashboard and click 'Create New Agent'. Follow the step-by-step wizard to configure your chatbot's personality, knowledge base, and deployment channels.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), UPI payments, and bank transfers for enterprise customers. All payments are processed securely through our payment partners.
Can I integrate the chatbot with my existing tools?
Yes! Softicaton integrates with popular platforms including Slack, WhatsApp, Facebook Messenger, and custom websites via our API. Check our integrations page for the full list.
How does the knowledge base work?
Upload your documents, PDFs, or connect your existing knowledge systems. Our AI processes and indexes your content, allowing your chatbot to provide accurate, context-aware responses.
What happens when I exceed my plan limits?
We'll notify you when you're approaching your limits. You can upgrade your plan anytime, or we offer pay-as-you-go options for additional conversations beyond your plan.
Is my data secure?
Absolutely. We use 256-bit SSL encryption, are SOC 2 compliant, and follow industry best practices for data security. Your data is never shared with third parties.